Case Study

How AI Chatbots Cut Support Costs by 60%

Sanddex Team May 12, 2026 5 min read

Key Takeaways

24/7 instant ticket resolution
Smart human escalation
Higher customer satisfaction

Support teams are buried in repetitive questions. AI chatbots trained on your knowledge base resolve those instantly — and hand off cleanly when a human is needed.

What gets automated

Order status, returns, and FAQ responses
Account and billing questions
Ticket routing and prioritization

The results

In a typical deployment, 60%+ of tickets are resolved without a human, response times drop from hours to seconds, and agents spend their time on complex, high-value conversations.

Crucially, customers don't feel handed off to a dead end — the AI knows when to escalate, passing full context to a human so nothing is repeated.