Privacy Policy

Here's the deal with your data

We're not going to feed you corporate legal speak. Here's what we actually do with your information.

When you work with Sanddex, you're giving us access to some pretty sensitive stuff your business data, your workflows, maybe your customer info. That's a lot of trust. So we're going to be straight with you about how we handle it.

What we collect from you

When you talk to us

Your name, email, phone number, company, job title basically the stuff you'd put in an email signature.

When you become a client

Details about your business processes, how your workflows actually operate, access to your systems so we can build and run your automations. If you've got a CRM, an accounting system, a helpdesk we might need to see into it.

When we work together

Emails, meeting notes, feedback, preferences, the occasional complaint (we get it). All the back-and-forth that goes into building something custom for your business.

Payment information

We take credit cards and wire transfers. We don't store your full credit card number. We use secure payment processors to handle transactions.

Information collected automatically

We collect standard website analytics including IP address, browser type, pages visited, time spent on our site, and cookies to improve your experience.

Why we collect this information

To build and maintain your automation solutions.
To communicate about projects, invoices, and support.
To improve our services and website.
To comply with legal and financial obligations.
To monitor and protect our systems from security threats.

If you've subscribed to our mailing list, we'll occasionally send updates and relevant offers. You can unsubscribe at any time.

How we protect your information

Encryption for data in transit.
Encryption for stored data.
Role-based access controls.
Regular security reviews and audits.
Secure integrations with third-party systems.

While we use industry-standard security practices, no system can guarantee complete protection from every possible threat.

Data retention

Personal information

We retain personal information while you're a client and generally for up to three years afterward unless legal requirements require longer retention.

Business data

Business data is retained only as necessary to operate your automations. We will delete it upon request unless otherwise required by law.

Website analytics

Analytics data is generally retained for approximately one year.

Who we share your information with

We do not sell your personal information.

We may share information with trusted service providers including:

Payment processors
Hosting providers
Analytics services
Email service providers
CRM and integration platforms

These providers are contractually required to protect your information and only use it to provide services on our behalf.

We may also disclose information when required by law or as part of a merger, acquisition, or business transfer.

Your privacy rights

Request access to your personal information.
Correct inaccurate information.
Request deletion of your information.
Opt out of marketing communications.
Receive your information in a portable format.
Withdraw consent where processing is based on consent.

To exercise these rights, email contact@sanddex.com.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

GDPR

If you are located in the European Union, United Kingdom, or another jurisdiction with similar data protection laws, we process personal information according to applicable legal requirements.

Our legal basis for processing includes:

Performance of a contract.
Your consent.
Our legitimate business interests.

Appropriate safeguards are used whenever data is transferred internationally.

California Privacy Rights (CCPA)

Know what personal information we collect.
Request deletion.
Request correction.
Opt out of any sale or sharing of data (we do not sell personal data).
Limit the use of sensitive personal information where applicable.

Children's privacy

Our services are intended for adults. We do not knowingly collect information from anyone under 18 years of age.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be reflected by updating the effective date and, where appropriate, notifying clients.

Contact us

Email: contact@sanddex.com
Phone: +1 (732) 226-7004

We aim to respond to privacy requests within 30 days.