Terms & Conditions

The basics

By using Sanddex's website and services, you're agreeing to these terms. If you don't agree with them, please do not use our services. We may update these terms from time to time, and continued use of Sanddex after changes means you accept the updated terms.

What we do

Sanddex builds custom AI automation systems designed around your business needs. Our services may include:

Designing automation workflows for your business.
Integrating automation solutions with your existing tools and platforms.
Testing automation systems to ensure proper functionality.
Providing maintenance, improvements, and updates.
Supporting automation solutions as your business evolves.

Our solutions can support areas such as marketing, sales, customer support, finance, HR, legal, research, and other business operations.

Services may be provided through project-based engagements or ongoing service agreements. Your specific proposal or service agreement will define the scope of work.

Your responsibilities

When working with Sanddex, you agree to:

Provide accurate information about your business requirements.
Provide necessary access to systems, tools, and data required for automation development.
Ensure all information and data provided is legally authorized for use.
Keep your account credentials and access information secure.
Notify us of any unauthorized access, security concerns, or suspicious activity.
Follow all applicable laws and regulations related to your business.

Ownership and intellectual property

Sanddex property

Our methodologies, frameworks, tools, templates, processes, and internal technologies remain the property of Sanddex. You may not copy, distribute, or reuse these materials without written permission.

Your property

Your business data, processes, workflows, and information remain yours. Sanddex only receives permission to access and use this information as necessary to provide our services.

Custom development

Custom code, integrations, or solutions developed specifically for your business become yours after payment. However, Sanddex retains ownership of its underlying tools, frameworks, and methodologies.

Feedback

Any suggestions or feedback you provide may be used by Sanddex to improve our services without additional compensation or permission.

Confidentiality

Both parties agree to protect confidential information shared during the business relationship. Information may only be disclosed when required by law, already publicly available, or when both parties agree.

Payments and billing

Fees

Pricing depends on the scope of work and will be provided in your proposal or service agreement.

Invoices

Payments are billed according to milestones or recurring schedules based on your agreement.

Payment terms

Unless otherwise agreed, invoices are due within 30 days.

Late payments

Late payments may be subject to interest charges of 1.5% per month or the maximum amount permitted by law. Services may be paused for overdue accounts.

Refunds

Payments are generally non-refundable for completed work. If a project is cancelled, payment remains due for completed services.

Limitation of liability

Sanddex is not responsible for indirect damages, including lost profits, lost business opportunities, reputation damage, or similar losses.

Our maximum liability will not exceed the amount paid to Sanddex during the previous 12 months.

Issues caused by third-party platforms, software providers, or external services are not the responsibility of Sanddex.

Indemnification

You agree to protect and reimburse Sanddex for claims, damages, or legal expenses resulting from your misuse of our services, violation of these terms, or infringement of third-party rights.

Service warranty disclaimer

Our services are provided on an "as-is" basis. We do not guarantee:

Error-free operation at all times.
Specific business results or revenue outcomes.
Compatibility with every third-party platform.
That external services will never change or fail.

Uptime and support

Sanddex aims for reliable service availability but does not guarantee uninterrupted uptime. Maintenance, updates, and emergency fixes may occur when necessary.

Support services are provided according to your agreement. Additional support may require additional fees.

Your data and backups

We use reasonable security practices to protect your information. However, you should maintain appropriate backups of your own data.

When your service ends, we will provide your data upon request within a reasonable timeframe.

Termination

Ending your service

You may cancel services with 30 days' notice unless your agreement states otherwise. You remain responsible for completed work.

Ending by Sanddex

Sanddex may suspend or terminate services if:

You violate these terms.
Payments are significantly overdue.
You use services illegally.
You provide false information.

Changes to services

Sanddex may modify, pause, or discontinue services. Significant changes will be communicated where appropriate.

Disputes

Both parties agree to first attempt resolving disputes through discussion before taking legal action.

These terms are governed by applicable laws in your location. Disputes may be resolved through binding arbitration unless related to intellectual property or confidentiality matters.

Any legal claim must be filed within one year from when the issue occurred.

Severability

If any part of these terms becomes unenforceable, the remaining provisions will continue to remain valid.

Entire agreement

These Terms & Conditions, your service agreement, and our Privacy Policy represent the complete agreement between you and Sanddex.

No waiver

Failure to enforce any provision does not mean Sanddex waives its right to enforce it later.

Using AI automation services

By using Sanddex services, you acknowledge that:

Automation systems may experience errors.
Third-party tools may change or become unavailable.
You are responsible for business decisions made using automation outputs.
You understand the risks associated with automated systems.

Contact us

If you have questions about these Terms & Conditions:

Email: contact@sanddex.com

Phone: +1 (732) 226-7004

We aim to respond within 30 days.